POLICIES AT DIRT-E SCOOTERS

In today’s online shopping market, we believe that honesty is the best policy. That’s why we designed the most generous, fair and transparent policies. Read the following sections to find out more and please don’t hesitate to contact us if you have any questions!

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DISCLAIMER

Electric Scooters are not to be used on UK public roads, cycle lanes or footpaths. It is the Customers complete responsibility to ensure that their E Scooter is used in accordance with all local and country laws. The customer when purchasing through Dirt-E Scooters accepts and assumes all risk and liability associated to the use of an E Scooter and/or any other products purchased from Dirt-E Scooters. The customer accepts full responsibility and waivers their rights to hold Dirt-E Scooters or its owners from any liability caused in association, directly or indirectly with their use.

SHIPPING POLICY

WHEN YOU PLACE YOUR ORDER

  • You will receive an e-mail to confirm that we received your order.  

  • When we receive your order, we confirm it's in-stock, process the payment and your items are dispatched for shipment within 1 - 2 days from placing the order.

 

We try to keep our inventory records accurate on our site. However, if there are any mistakes with our records and the product is out of stock we will contact you with the option of an alternative delivery date (usually 2-3 weeks) or we will refund your payment.  If the item is unavailable we will issue a refund and contact you via e-mail as soon as possible.  

 

SHIPPING PROCESS

  • Your item(s) will be dispatched within 1 - 2 days after order confirmation.

  • We will send you a confirmation of your order dispatch to the e-mail address you provided when checking out.  If you do not receive the confirmation email from us within 5 business days of your order, please contact us.

  • You will receive your order within 1-3 days after product dispatch.

 

WHEN YOU RECEIVE YOUR ITEM

  • Check the item(s) for damages once they arrive.

  • If you find any damage, please ensure you make note of it when signing for the delivery.

  • If your item(s) arrived damaged, please take photos/videos and send to Dirt-E.Scooters@Outlook.com and we will contact you as soon as possible.

 

WARRANTY INFORMATION

WHAT IS COVERED

Your item will be repaired or replaced (if repair is not possible) during the stated warranty period if you are the first purchaser/user of the product and there is a problem with any of the following:

  • Motor

  • Battery

  • Controller

  • Display

The Frame is also covered under manufacturer warranty for a period of 6 months.

WHAT IS NOT COVERED


Please note that if you need a spare part for your purchased product that is not covered or outside the warranty period, we will do all we can to offer you the lowest cost replacement parts, even if  we don't hold it in stock, please just get in touch. All you have to do is to contact us and let us know what you need.

The following cases are not covered under the manufacturer warranty:​

  • When the product or any of its components have been altered or modified by someone other than the manufacturer.

  • Wear-and-tear damage such as wheels, tyres, or battery lifespan.

  • Damage caused by product misuse or abuse like (but not limited to) dropping, a collision, doing tricks/jumps, grinding, abrasion or bad storage.

  • Damage caused by Water. Most of the scooters we stock have some level of proofing against wet conditions, but they are NOT water-proof.

  • Damage caused by overloading, over the designed maximum load.

  • Cosmetic damages such as (but not limited to) scratches.

  • When the warranty period has expired.

  • When the warranty or serial label is altered or removed.


Please  keep your proof of purchase and provide it when reporting an issue.  Please also ensure you include details of the problem and let us know what hapened and when.  Any obvious problems should be reported immediately on the date you receive the product.  Please include photographs where applicable.

TERMS OF SERVICE

These terms and conditions outline the rules and regulations for the use of Dirt-E Scooters's Website.  By accessing this website we assume you accept these terms and conditions in full. Do not continue to use Dirt-E Scooters's website if you do not accept all of the terms and conditions stated on this page.

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: "Client", "You" and "Your" refers to you, the person accessing this website and accepting the Company's terms and conditions. "The Company", "Ourselves", "We", "Our" and "Us", refers to our Company. "Party", "Parties", or "Us", refers to both the Client and ourselves, or either the Client or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, for the express purpose of meeting the Client's needs in respect

of provision of the Company's stated services/products, in accordance with and subject to, prevailing law of . Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.

 

Cookies

We employ the use of cookies. By using Dirt-E Scooters's website you consent to the use of cookies in accordance with Dirt-E Scooters's privacy policy. Most of the modern day interactive web sites use cookies to enable us to retrieve user details for each visit. Cookies are used in some areas of our site to enable the functionality of this area and ease of use for those people visiting. Some of our affiliate / advertising partners may also use cookies.

 

License

Unless otherwise stated, Dirt-E Scooters and/or it's licensors own the intellectual property rights for all material on Dirt-E Scooters. All intellectual property rights are reserved. You may view and/or print pages from http://dirt-escooters.co.uk for your own personal use subject to restrictions set in these terms and conditions.

You must not:

Republish material from http://dirt-escooters.co.uk

Sell, rent or sub-license material from http://dirt-escooters.co.uk

Reproduce, duplicate or copy material from http://dirt-escooters.co.uk

Redistribute content from Dirt-E Scooters (unless content is specifically made for redistribution).

 

User Comments

This Agreement shall begin on the date hereof. Certain parts of this website offer the opportunity for users to post and exchange opinions, information, material and data ('Comments') in areas of the website. Dirt-E Scooters does not screen, edit, publish or review Comments prior to their appearance on the website and Comments do not reflect the views or opinions of Dirt-E Scooters, its agents or affiliates. Comments reflect the view and opinion of the person who posts such view or opinion. To the extent permitted by applicable laws Dirt-E Scooters shall not be responsible or liable for the Comments or for any loss cost, liability, damages or expenses caused and or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.

 

Dirt-E Scooters reserves the right to monitor all Comments and to remove any Comments which it considers in its absolute discretion to be inappropriate, offensive or otherwise in breach of these Terms and Conditions.

You warrant and represent that: You are entitled to post the Comments on our website and have all necessary licenses and consents to do so; The Comments do not infringe any intellectual property right, including without limitation copyright, patent or trademark, or other proprietary right of any third party; The Comments do not contain any defamatory, libelous, offensive, indecent or otherwise unlawful material or material which is an invasion of privacy. The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity. You hereby grant to Dirt-E Scooters a non-exclusive royalty-free license to use, reproduce, edit and authorise others to use, reproduce and edit any of your Comments in any and all forms, formats or media.

 

Iframes

Without prior approval and express written permission, you may not create frames around our Web pages or use other techniques that alter in any way the visual presentation or appearance of our Web site.

Reservation of Rights

We reserve the right at any time and in its sole discretion to request that you remove all links or any particular link to our Web site. You agree to immediately remove all links to our Web site upon such request. We also reserve the right to amend these terms and conditions and its linking policy at any time. By continuing to link to our Web site, you agree to be bound to and abide by these linking terms and conditions.

Content Liability

We shall have no responsibility or liability for any content appearing on your Web site. You agree to indemnify and defend us against all claims arising out of or based upon your Website. No link(s) may appear on any page on your Web site or within any context containing content or materials that may be interpreted as obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.

OUR PRIVACY POLICY

Your privacy is important to us. It is Dirt-E Scooters' policy to respect your privacy regarding any information we may collect from you across our website, http://dirt-escooters.co.uk, and other sites we own and operate.

 

We only ask for personal information when we truly need it to provide a service to you. We collect it by fair and lawful means, with your knowledge and consent. We also let you know why we’re collecting it and how it will be used.

 

We only retain collected information for as long as necessary to provide you with your requested service. What data we store, we’ll protect within commercially acceptable means to prevent loss and theft, as well as unauthorised access, disclosure, copying, use or modification.

 

We don’t share any personally identifying information publicly or with third-parties, except when required to by law.

 

Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and practices of these sites, and cannot accept responsibility or liability for their respective privacy policies.

 

You are free to refuse our request for your personal information, with the understanding that we may be unable to provide you with some of your desired services.

 

Your continued use of our website will be regarded as acceptance of our practices around privacy and personal information. If you have any questions about how we handle user data and personal information, feel free to contact us.

 

This policy is effective as of 1 May 2020.

Company Reg. 12656408

©2020 by Dirt-E Scooters.